In my earlier submit, I opened a dialogue about how to keep away from lacking a deadline.
But what occurs for those who can’t keep away from it?
Projects are at all times on the frontier, combining components and concepts and energy to do one thing that’s not been achieved earlier than, not fairly the way in which we’re doing it right here and now.
And so, daring tasks typically fail to make their deadline. Even if we construct programs and use buffers, typically it doesn’t work.
- Don’t wait till the final minute. Wishful considering is typically confused with optimism, however you in all probability knew greater than 4 days earlier than the deadline that you just weren’t going to meet expectations. If persons are constructing dependencies round your guarantees, then ready till you haven’t any alternative merely makes the miss worse. Because not solely are you late, however you have been hiding it.
- Don’t reduce the issue. You’re late. Clearly. So say it. Loud and (not fairly) proud. By proudly owning the unique promise after which being clear that you just’re conscious of the miss, you assist the individuals who have been relying on you’re feeling seen and revered.
- Create alternate options. This isn’t at all times potential, however when it’s, it normally leads to higher relationships. If an airline can’t have a airplane in a sure spot at a sure time, it goes a good distance in the event that they do the work of discovering all 100 folks inconvenienced a new plan, as a substitute of placing that on them, one at a time.
- There’s a distinction between seeing the harm (and dealing to ameliorate it) and accepting disgrace and blame. It’s clear that the longer term is unclear, and that issues occur.
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If you’ll be able to clearly define what you’ve seen and what you’ve discovered, it doesn’t make your shoppers really feel higher for those who additionally fall on a sword–as a result of if it’s not your fault, the sword is meaningless theater. And if it’s your fault, it’s price telling us that as properly.
- In brief, there’s no great way to make a missed deadline meaningless to the one who was relying on you. Being counted on is a present. If you need to be counted on subsequent time, greatest to make investments early and sometimes in making that deadline, after which, within the uncommon instances when it’s not sufficient, treating your shoppers with the respect that you just’d like to obtain in a comparable state of affairs.
[Even better, check out out my previous post and create approaches so you don’t miss the deadline in the first place.]